PRIVACY POLICY

This Privacy Policy applies to all information collected through www.syongreen.co.uk (“we” and “us”). We are committed to protecting and respecting your privacy. In line with the GDPR requirements, we are informing you whether you are happy for us to keep your data or would prefer we delete it. A copy of our Privacy Statement is as follows: If you would like us to remove the information we hold on you, please let us know by replying to this email ( info@syongreen.co.uk ). If you are happy for us to keep them you don’t need to do anything. When you request our service, we will collect some personal information about you, including; your name, role, business address, contact telephone numbers, your business e-mail address, and details about the support you require which may include personal and sensitive data about you. We require this information for many different reasons including, communicating with you as we provide our service to you, communicating on your behalf with third parties, and delivering the service you require. This Privacy Statement is prepared in light of the Data Protection Act 1998 and the General Data Protection Regulations 2018. The statement is for your information and it covers how we collect, use, disclose, transfer and store personal data.

INTRODUCTION AND GENERAL TERMS

We want our services to be safe and reliable. This Privacy Statement relates to our use of any personal information we collect from you. It also relates to our use of any personal information you provide to us by phone, text, email, in letters and other correspondence, and in person. To provide you with the full range of SyonGreen UK services, we sometimes need to collect information about you. This Privacy Statement explains the following: www.syongreen.co.uk is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 1998 and the General Data Protection Regulations 2018. No system of data storage can be completely secure; if you have any concerns or complaints that your personal data held by www.syongreen.co.uk could have been compromised, e.g. someone could have discovered your details held by us, please get in touch straight away.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase a product from our webpage, as part of the buying and selling process, we collect the personal information you give us such as your name, address an,d email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products an,d other updates.

COMMENTS

When you leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

CONSENT

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or, disclosure of your information, at any time, by emailing us at info@syongreen.co.uk

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at info@syongreen.co.uk

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

EMBEDDED CONTENT FROM OTHER WEBSITES AND LINKS

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

WHO DO WE SHARE YOUR DATA WITH

If you request a password reset, your IP address will be included in the reset email.

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS DO YOU HAVE OVER YOUR DATA

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE YOUR DATA IS SENT

Visitor comments may be checked through an automated spam detection service.

PAYMENT

If you choose a direct payment gateway to complete your purchase, the www.syongreen.co.uk Website does not store your credit card information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). www.syongreen.co.uk Website as payment infrastructure Stripe, Inc. uses. All direct payment gateways comply with the standards set by PCI-DSS, administered by the PCI Security Standards Council, a collaborative effort by brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.

THIRD-PARTY SERVICES

Generally, third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, some third-party service providers, such as payment gateways and other payment processing processors, have their own privacy policies regarding the information we need to provide to them for your purchase-related transactions. We recommend that you read the privacy policies of these providers so that you can understand how they will handle your personal information. In particular, be aware that certain providers may be located in or have facilities in a different jurisdiction than you or us. Therefore, if you choose to proceed with a transaction involving the services of a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider or its facilities are located. For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used in completing this transaction may be subject to disclosure under UK law. When you leave our store’s website or are redirected to a third-party website or app, you are no longer subject to this Privacy Policy or our website’s Terms of Service.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed. If you give us your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and apply additional generally accepted industry standards.

COOKIES

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact our Privacy Compliance Officer at info@syongreen.co.uk